{"id":1141,"date":"2022-04-04T00:28:41","date_gmt":"2022-04-04T00:28:41","guid":{"rendered":"https:\/\/www.normanbalberan.com\/blog\/?p=1141"},"modified":"2022-03-15T18:01:00","modified_gmt":"2022-03-15T18:01:00","slug":"improving-internal-business-communications-with-the-right-tech","status":"publish","type":"post","link":"https:\/\/www.normanbalberan.com\/blog\/improving-internal-business-communications-with-the-right-tech\/","title":{"rendered":"Improving Internal Business Communications With The Right Tech"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/www.normanbalberan.com\/blog\/wp-content\/uploads\/2021\/11\/9c489c09849da50866af4d6760ff-1446003-1-1024x683.jpg\" alt=\"business communication\" class=\"wp-image-1142\" width=\"1141\" height=\"761\" srcset=\"https:\/\/www.normanbalberan.com\/blog\/wp-content\/uploads\/2021\/11\/9c489c09849da50866af4d6760ff-1446003-1-1024x683.jpg 1024w, https:\/\/www.normanbalberan.com\/blog\/wp-content\/uploads\/2021\/11\/9c489c09849da50866af4d6760ff-1446003-1-300x200.jpg 300w, https:\/\/www.normanbalberan.com\/blog\/wp-content\/uploads\/2021\/11\/9c489c09849da50866af4d6760ff-1446003-1-768x512.jpg 768w, https:\/\/www.normanbalberan.com\/blog\/wp-content\/uploads\/2021\/11\/9c489c09849da50866af4d6760ff-1446003-1.jpg 1200w\" sizes=\"(max-width: 1141px) 100vw, 1141px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Companies need to share information with their employees, partners, and customers to succeed. And yet, the majority of companies are not set up to ensure that their workers can access this data.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Two-thirds of employees say they waste time each day dealing with slow networks or disconnected tools, according to a Cisco study released last year. The study surveyed 830 full-time office workers across 12 countries about their use of technology at work.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">What&#8217;s more, even though 63 percent said it would increase their productivity if they could get their jobs done from home when necessary, only 36 percent have remote access to the data they need for work.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Executives commit to many resource-intensive projects, including beefing up their websites, plunging into social media, and doing more outreach to customers. All of this is exciting because it can help you grow your business. But these initiatives shouldn&#8217;t come at the expense of internal communications and relations between employees.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customer service isn&#8217;t just about customer satisfaction. It also includes keeping an organization healthy so that it grows. So, learn how technology can help improve your business by striking a balance between external and internal operations and knowing the right tools to improve internal business communications and relationships.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Here are some critical components:<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_85 counter-hierarchy ez-toc-counter ez-toc-transparent ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.normanbalberan.com\/blog\/improving-internal-business-communications-with-the-right-tech\/#Stop_worrying_about_getting_stuck_with_old_technology\" >Stop worrying about getting stuck with old technology.<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.normanbalberan.com\/blog\/improving-internal-business-communications-with-the-right-tech\/#Financial_Software\" >Financial Software<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.normanbalberan.com\/blog\/improving-internal-business-communications-with-the-right-tech\/#If_you_dont_have_it_already_its_time_to_look_into_VoIP_voice_over_Internet_protocol\" >If you don&#8217;t have it already, it&#8217;s time to look into VoIP (voice over Internet protocol).<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.normanbalberan.com\/blog\/improving-internal-business-communications-with-the-right-tech\/#Dont_just_rely_on_your_web_browser_for_all_of_your_software_needs\" >Don&#8217;t just rely on your web browser for all of your software needs.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.normanbalberan.com\/blog\/improving-internal-business-communications-with-the-right-tech\/#Consider_using_cloud-based_software_as_opposed_to_traditional_programs\" >Consider using cloud-based software as opposed to traditional programs.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.normanbalberan.com\/blog\/improving-internal-business-communications-with-the-right-tech\/#Be_certain_that_employees_can_run_their_business_from_anywhere_%E2%80%93_even_on_a_mobile_device\" >Be certain that employees can run their business from anywhere \u2013 even on a mobile device.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.normanbalberan.com\/blog\/improving-internal-business-communications-with-the-right-tech\/#Make_sure_you_have_the_proper_tech_support_available_before_anything_goes_wrong\" >Make sure you have the proper tech support available before anything goes wrong.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.normanbalberan.com\/blog\/improving-internal-business-communications-with-the-right-tech\/#Allocate_a_portion_of_your_budget_toward_training_employees_on_using_the_programs_theyll_need_most\" >Allocate a portion of your budget toward training employees on using the programs they&#8217;ll need most.<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Stop_worrying_about_getting_stuck_with_old_technology\"><\/span>Stop worrying about getting stuck with old technology.<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Because chances are high, you already have it! That&#8217;s right \u2013 businesses often spend time finding or purchasing new software when their current programs could quickly provide the tools they need. Jot down all of your software and compare it to our list below:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Financial_Software\"><\/span>Financial Software<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>Quickbooks, Peachtree, or similar business accounting software helps you track expenses and revenue for tax reporting.<\/li><li>Salesforce \u2013 Keep customer information organized with a CRM that lets you manage contacts, leads, and other critical customer data.<\/li><li>Law Office Management Software \u2013 Manage timekeeping, billing, invoicing, and other tasks related to running a law firm.<\/li><li>Microsoft Office Suite \u2013 From Outlook email to Excel spreadsheets, the Microsoft Office Suite is a popular program among businesses big and small thanks to its compatibility across various platforms.<\/li><li>Internet Security Software \u2013 If your business doesn&#8217;t have cyber-liability insurance, Internet security software can help you avoid the headache of a data breach.<\/li><li>Communications Software \u2013 With this software, employees can chat with clients about their accounts and more on-demand.<\/li><li>CRM Software \u2013 Since CRMs are so popular among companies of all sizes, they&#8217;re often part of communications software suites offered by tech companies.<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"If_you_dont_have_it_already_its_time_to_look_into_VoIP_voice_over_Internet_protocol\"><\/span>If you don&#8217;t have it already, it&#8217;s time to look into VoIP (voice over Internet protocol).<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This technology makes phones digital, which can help your business save money without sacrificing quality (and may even improve call quality). Plus, these systems only require one Internet connection, not separate phone lines like PBXs do. You can use VoIP for everything from making local calls to placing overseas calls at an affordable rate.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Dont_just_rely_on_your_web_browser_for_all_of_your_software_needs\"><\/span>Don&#8217;t just rely on your web browser for all of your software needs.<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Instead, embed pieces of software onto web pages so that you can use them without downloading anything. For instance, if you need to file a tax return or apply for a loan online, this program could be accessible through any computer with an Internet connection.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You&#8217;ll never have trouble filling out forms again, and you won&#8217;t run the risk of getting stuck somewhere with no access to technology \u2013 at least not where you&#8217;re located!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Consider_using_cloud-based_software_as_opposed_to_traditional_programs\"><\/span>Consider using cloud-based software as opposed to traditional programs.<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Cloud-based software is precisely what it sounds like: It&#8217;s accessed via the Cloud (or the Internet), which provides quick accessibility from wherever employees are working (home, office, etc.). It also ensures that your information is always backed up and secure.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Be_certain_that_employees_can_run_their_business_from_anywhere_%E2%80%93_even_on_a_mobile_device\"><\/span>Be certain that employees can run their business from anywhere \u2013 even on a mobile device.<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In other words, they don&#8217;t have to be sitting at a desk with a computer in front of them to get things done. Simply put: Ensure that employees are equipped to work from anywhere. This includes having access to programs like Skype for customer relations and Google Drive for productivity tools.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Make_sure_you_have_the_proper_tech_support_available_before_anything_goes_wrong\"><\/span>Make sure you have the proper tech support available before anything goes wrong.<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You never want to settle for second-rate tech help because it&#8217;s likely going to cost you time and money instead of getting timely assistance from reliable technicians who will resolve any problems quickly so that your business can run as smoothly as it should.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Additionally, don&#8217;t be afraid to ask for help if you aren&#8217;t quite sure what you need. For example, a web developer might recommend several different courses of action for increasing your Internet presence, or a marketing firm might suggest a new way to reach potential clients on social media.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Allocate_a_portion_of_your_budget_toward_training_employees_on_using_the_programs_theyll_need_most\"><\/span>Allocate a portion of your budget toward training employees on using the programs they&#8217;ll need most.<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This is especially important if the program isn&#8217;t intuitive and requires some skill set from those using it regularly. In other words, train employees before something goes wrong \u2013 not during their busiest season when there&#8217;s no time for them to learn on the job.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Remember that cloud-based business applications are designed specifically for businesses in various industries, so make sure you do your homework to find the right tools.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If employees need access to programs from their home computers, provide them with a secure connection to keep them safe. For example, a Virtual Private Network (VPN) or an encrypted browser can help protect personal and sensitive information while giving remote workers access to files and other resources they need.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Be sure that employees know exactly what&#8217;s going on at all times by providing them with up-to-date reports. Whether it&#8217;s through email newsletter updates or customizable dashboards, employees should have access to relevant information about the company to continue working as efficiently as possible despite being away from the office.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Companies need to share information with their employees, partners, and customers to succeed. And yet, the majority of companies are not set up to ensure that their workers can access this data. Two-thirds of employees say they waste time each day dealing with slow networks or disconnected tools, according to a Cisco study released last &#8230; <a title=\"Improving Internal Business Communications With The Right Tech\" class=\"read-more\" href=\"https:\/\/www.normanbalberan.com\/blog\/improving-internal-business-communications-with-the-right-tech\/\" aria-label=\"Read more about Improving Internal Business Communications With The Right Tech\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":1142,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[371],"tags":[],"class_list":["post-1141","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business"],"_links":{"self":[{"href":"https:\/\/www.normanbalberan.com\/blog\/wp-json\/wp\/v2\/posts\/1141","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.normanbalberan.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.normanbalberan.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.normanbalberan.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.normanbalberan.com\/blog\/wp-json\/wp\/v2\/comments?post=1141"}],"version-history":[{"count":1,"href":"https:\/\/www.normanbalberan.com\/blog\/wp-json\/wp\/v2\/posts\/1141\/revisions"}],"predecessor-version":[{"id":1143,"href":"https:\/\/www.normanbalberan.com\/blog\/wp-json\/wp\/v2\/posts\/1141\/revisions\/1143"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.normanbalberan.com\/blog\/wp-json\/wp\/v2\/media\/1142"}],"wp:attachment":[{"href":"https:\/\/www.normanbalberan.com\/blog\/wp-json\/wp\/v2\/media?parent=1141"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.normanbalberan.com\/blog\/wp-json\/wp\/v2\/categories?post=1141"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.normanbalberan.com\/blog\/wp-json\/wp\/v2\/tags?post=1141"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}